Damaska Digital Australia Pty Ltd (“Damaska Digital”, “we”, “us”, or “our”) is committed to safeguarding the privacy and personal information of individuals who interact with our website and digital services. This Privacy Policy outlines how we collect, use, store, disclose, and protect personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. About This Policy
This Privacy Policy applies to all personal information collected through the Damaska Digital Australia Pty Ltd website and through any online forms, electronic communications, or digital platforms operated by us. It explains our approach to privacy and how we manage personal information as part of our business operations.

2. Meaning of Personal Information
Personal information refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in material form. This may include information such as names, contact details, business information, online identifiers, and other data that can reasonably identify an individual.

3. Collection of Personal Information
We collect personal information that is reasonably necessary for the operation of our business and the provision of our services. Personal information is generally collected directly from you when you submit an enquiry, complete a contact or quotation form, subscribe to communications, engage our services, or otherwise communicate with us by email, telephone, or online platforms.
In addition, certain information may be collected automatically when you visit our website. This may include your IP address, browser type, device information, operating system, pages visited, referring websites, and the date and time of access. This information assists us in understanding how visitors use our website and in improving its performance and functionality.
We do not actively seek to collect sensitive information. If sensitive information is provided to us voluntarily, it will be handled in accordance with applicable privacy laws and used only for the purpose for which it was provided.

4. Purpose of Use
We collect, hold, and use personal information for legitimate business purposes, including providing and managing our services, responding to enquiries and requests, maintaining client relationships, improving our website and service offerings, conducting internal analysis and reporting, sending relevant updates or marketing communications where permitted by law, and meeting our legal and regulatory obligations.
Personal information is only used for purposes that are reasonably related to our business activities or where otherwise required or authorised by law.

5. Cookies and Website Analytics
Our website may use cookies and similar technologies to support functionality, analyse website traffic, and enhance user experience. Cookies allow us to recognise returning visitors and better understand how the website is used. You may choose to disable cookies through your browser settings; however, doing so may affect the availability or performance of certain features of the website.

6. Disclosure of Personal Information
We may disclose personal information to employees, contractors, and service providers who require the information to perform their duties, including providers of website hosting, analytics, customer relationship management, and professional advisory services. Personal information may also be disclosed to regulatory authorities, government agencies, or law enforcement bodies where required or authorised by law.
We take reasonable steps to ensure that any third party to whom we disclose personal information handles that information in a manner consistent with applicable privacy obligations.

7. Overseas Disclosure
Some of our service providers may store or process personal information outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient complies with privacy standards that are substantially similar to those under Australian law or that appropriate safeguards are in place.

8. Direct Marketing Communications
We may use personal information to provide information about our services, updates, or other communications that may be of interest to you, in accordance with applicable marketing and spam laws. You may opt out of receiving marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

9. Security of Personal Information
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we endeavour to maintain secure systems and practices, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

10. Retention of Information
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

11. Access and Correction
You have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, out of date, incomplete, or misleading. Requests may be made by contacting us using the details provided below, and we may require verification of identity before responding.

12. Complaints
If you have concerns about how we have handled your personal information, you may contact us to lodge a complaint. We will investigate the matter and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Third-Party Links
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites, and we encourage users to review the privacy policies of any third-party sites they visit.

14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal obligations. Any updates will be published on this page and will take effect from the date of publication.

15. Contact Details
For any questions, requests, or complaints relating to this Privacy Policy or our handling of personal information, please contact:
Damaska Digital Australia Pty Ltd
Email: [email protected]
Website: https://damaskadigital.com.au